Privacy Policy
Introduction
Creative Vision Global ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have any concerns, please contact us using the details in the Contact Information section below.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, postal address)
- Business information and project details
- Payment and billing information
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information and operating system
- Website usage data and analytics (via Google Analytics)
How We Use Your Information
We use your information to:
- Provide and improve our creative services — blinds, curtains, flooring, and outdoor solutions
- Process payments and fulfil contracts
- Communicate with you about projects and services
- Send marketing materials (only with your explicit consent)
- Analyse website performance and user experience
- Comply with our legal obligations
Information Sharing
We may share your information in limited circumstances with:
- Service providers who assist our business operations (e.g. payment processors, delivery partners)
- Legal and regulatory authorities when required by applicable law
Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, including:
- Secure HTTPS encryption on our website
- Restricted internal access to personal data
- Regular review of our data collection and storage practices
Your Rights
You have the following rights regarding your personal information. To exercise any of these rights, please contact us using the details in the Contact Information section.
Access
Request a copy of the personal information we hold about you.
Correction
Ask us to correct any inaccurate or incomplete information.
Deletion
Request deletion of your personal data where we have no lawful reason to retain it.
Opt-Out of Marketing
Unsubscribe from marketing communications at any time.
Withdraw Consent
Where processing is based on consent, you may withdraw it at any time.
Contact Us
Reach us at admin@creativevisionglobal.com for any privacy request.
Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately. Common third-party services we use include:
- Google Analytics — for website performance measurement
- Google Tag Manager — for tracking and analytics management
- WhatsApp Business — for customer communication
- Social media platforms (Facebook, Instagram, TikTok, LinkedIn, Pinterest, X)
Data Retention
We retain your information for as long as necessary to:
- Provide services and fulfil any active contractual relationship
- Comply with applicable UAE law and regulations
- Resolve disputes or claims
Personal information is securely deleted or anonymised when it is no longer needed, unless legal requirements mandate longer retention.
Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us immediately at admin@creativevisionglobal.com and we will promptly delete such information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Contact Information
For questions about this Privacy Policy, to exercise your rights, or to raise any concerns about our privacy practices, please contact us: